Twitch Subscription Refund: How to Cancel & Get Money Back

Twitch has announced a new feature that allows users to get a refund for a canceled channel subscription. Previously, canceling a subscription only stopped future renewals, meaning your subscriber perks remained active until the end of the current billing cycle. Now, users can actually get their money back. In this guide, we will break down exactly how to do it. 

Quick answer

• Subscription purchased directly through Twitch: Open your Subscriptions page, select the settings icon next to the channel, and choose Don’t Renew Subscription.

• Subscription billed through Apple: Cancel it through your Apple Account subscriptions and request any refund directly from Apple.

• Subscription purchased through the Twitch Android app or Google Play: Manage it through the Twitch mobile subscription settings and contact Twitch Purchase Support regarding a refund.

• Prime or gifted subscription: These subscriptions do not normally renew automatically, so there may be no recurring payment to cancel.

Cancel your recurring subscription at least 24 hours before its renewal date to avoid the next charge.

Canceling and refunding are not the same thing

Canceling a subscription prevents Twitch or the relevant app store from charging you again. It does not automatically reverse the most recent payment.

After canceling, you will normally continue to receive the channel’s subscriber benefits until the displayed subscription end date. These may include:

• Channel emotes;

• Subscriber badges;

• Access to subscriber-only chat or streams;

• Ad-free viewing when the streamer has enabled it.

A refund request asks Twitch, Apple, or another payment provider to reverse an existing transaction. Approval depends on several factors, including the purchase method, the reason for the request, and the consumer laws of your country. 

How to cancel a Twitch subscription on desktop

Use these instructions for a subscription purchased directly through the Twitch website.

1. Sign in to your Twitch account.

2. Open the Subscriptions management page.

3. Find the channel under Your Subscriptions.

4. Select the settings or cogwheel icon next to the subscription.

5. Choose Don’t Renew Subscription.

6. Confirm the cancellation when prompted.

After completing the process, Twitch should display the date on which your subscription benefits will expire.

If you cannot find the subscription, check the receipt sent to your email address. It should help you determine whether Twitch, Apple, or Google Play processed the payment.

How to cancel a Twitch subscription on a phone

The correct method depends on where you originally purchased the subscription.

Cancel a Twitch subscription billed through Apple

If the subscription appears in your Apple Account:

1. Open Settings on your iPhone or iPad.

2. Tap your name.

3. Select Subscriptions.

4. Choose the relevant Twitch subscription.

5. Tap Cancel Subscription.

If there is no cancellation button and an expiration date is already shown, the subscription may already be canceled.

Cancel a Twitch subscription on Android

For subscriptions purchased through the Twitch Android app:

1. Open the Twitch app.

2. Tap your profile picture.

3. Open Subscriptions.

4. Select the subscription you want to manage.

5. Choose the cancellation option and confirm it.

If the subscription does not appear, check the Google Play account and email address used for the purchase. Your receipt should contain a Google Play invoice number beginning with GPA.

Cancel a web subscription from a mobile device

A subscription purchased through Twitch in a browser may need to be managed through the web version of the Subscriptions page rather than through Apple or Google Play.

Open Twitch in your mobile browser, sign in, and visit the subscription management page.

Can you get a refund for a Twitch subscription?

Twitch purchases, including recurring subscription fees, are generally treated as final. Canceling because you no longer want the subscription does not automatically make the latest payment refundable.

Twitch may still review refund requests involving:

• An unauthorized or unrecognized transaction;

• A duplicate or incorrect charge;

• A technical problem during the purchase;

• An accidental purchase;

• Consumer rights that apply in the purchaser’s country or region.

Submitting a request does not guarantee approval. Explain the situation accurately and provide the relevant transaction information.

How to request a Twitch subscription refund

Purchases made directly through Twitch

For a subscription purchased on the Twitch website:

1. Open Twitch Purchase Support.

2. Sign in to the account connected to the transaction.

3. Select the category relating to purchases or refunds.

4. Provide the transaction or invoice number.

5. State the purchase date, amount, channel, and reason for the request.

6. Submit the case and monitor the email address associated with your Twitch account.

Do not submit multiple requests for the same transaction unless Twitch asks you to provide additional information.

Android and Google Play purchases

Twitch handles refund requests for Twitch products purchased through its Android app or Google Play.

When contacting Twitch Purchase Support, include the Google Play invoice number shown on your email receipt. It normally begins with GPA, followed by groups of numbers.

Purchases made through the Twitch iOS app

Apple handles billing and refund decisions for purchases made through the Twitch app on iPhone or iPad.

To submit a request:

1. Sign in to Apple’s Report a Problem website.

2. Choose Request a refund.

3. Select the reason for the request.

4. Choose the relevant Twitch purchase.

5. Submit the request.

Apple will review the transaction and notify you of its decision. Canceling the subscription and requesting a refund are separate actions.

Twitch refunds and the 14-day right of withdrawal

Twitch users in the European Union, the European Economic Area, and the United Kingdom have a legal right to withdraw from online services within 14 days of purchase.

However, this does not mean you are guaranteed a full refund if you cancel a Twitch subscription within this window. The platform may still charge you for the portion of the service already provided, and under certain conditions, a refund may be denied entirely—for instance, if the user has already accessed specific digital content.

Twitch users looking to secure a refund should contact customer support immediately and clearly state their intent to withdraw from the service.

What about Prime and gifted subscriptions?

Prime subscriptions

A Prime channel subscription does not automatically renew. The viewer must manually apply an available Prime subscription token each month.

Once the token has been used, the active month cannot simply be canceled and restored. The subscription will expire at the end of its benefit period unless the viewer manually renews it or converts it into a paid recurring subscription.

Gift subscriptions

Gift subscriptions also do not automatically renew. They expire at the end of the purchased period unless the recipient chooses to continue with a paid subscription.

Disabling the benefits of a received gift subscription does not refund the person who purchased it. Refunds for gifted subscriptions are generally limited to situations involving fraud, technical problems, or applicable legal requirements.

What to do if you do not recognize the charge

Treat an unfamiliar payment differently from an ordinary cancellation.

First, check:

• Your Twitch transaction history;

• Receipts sent to your email accounts;

• Apple and Google Play purchase histories;

• Whether another authorized user had access to your account or payment method.

If the charge remains unexplained, contact Twitch Purchase Support or the app store that processed it. You may also need to contact your payment provider and secure your Twitch account by changing the password and reviewing two-factor authentication.